1. Order Processing Time
We prepare and pack all orders at our fulfillment centers before shipment.
Typical processing time:
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Standard Processing: 2–4 business days
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Peak Seasons (Nov–Dec): 3–7 business days
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Customized or made-to-order items may require 5–8 business days.
You will receive a confirmation email once your order is processed and shipped.
2. Shipping Time
Estimated delivery time:
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Standard Shipping: 8–15 business days
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Expedited Shipping (if available): 5–9 business days
Delivery time may vary due to customs inspection, airline schedules, weather conditions, or seasonal high-volume periods.
3. Total Estimated Delivery Time
Processing Time + Shipping Time
For most orders, the estimated delivery window is:
👉 10–19 business days from the date of purchase.
4. Tracking Information
Once your package has been shipped, you will receive:
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Tracking number
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Carrier details
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Live tracking link
Tracking updates may take 2–4 days to appear after the shipment begins transit.
5. Customs & Transit Delays
In some cases, customs authorities or transit partners may require additional time for inspection or processing.
We are not responsible for delays caused by:
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Customs clearance
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Extended transit time
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Carrier backlogs
However, we will always assist you in tracking and resolving any delivery issues.
6. Wrong, Missing, or Damaged Items
If your order arrives with any issues such as:
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Wrong item
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Damaged item
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Missing item
Please contact us within 48 hours and provide photos/videos.
We will review the case and issue a replacement or refund as appropriate.